Adobe Inc.
OPTIMIZATION OF SEND TIME OF MESSAGES

Abstract:

Introduced here are approaches for identifying the optimal send time for messages by accounting for hidden confounders, such as the content of those messages, delivery channel, etc. These approaches use a causal inference framework to discover and then remove the impact of hidden confounders. These approaches may be employed by a marketing and analytics platform (or simply "marketing platform") that may be used to design, implement, or review digital marketing campaigns. The marketing platform can consider the send time as a treatment and then employ machine learning (ML) models that consider the send time, features of the recipient, and hidden confounders to produce a ranked series of send times with the effect of the hidden confounders marginalized. Approaches to performing offline evaluations that mimic A/B tests using data related to existing field experiments are also introduced here.