Adobe Inc.
PROVIDING PERSONALIZED CHAT COMMUNICATIONS WITHIN PORTABLE DOCUMENT FORMAT DOCUMENTS

Abstract:

The present disclosure relates to systems, non-transitory computer-readable media, and methods for initiating electronic chats based on conversation workflows identified in response to detected user actions in connection with an embedded document container displaying a PDF file. In particular, in one or more embodiments, the disclosed systems detect user interactions with a PDF file displayed by a document container embedded in a webpage. The disclosed systems can determine whether the detected user interactions include or indicate a conversation workflow trigger associated with a conversation workflow. The disclosed systems can further generate electronic messages based on the conversation workflow and provide the generated electronic messages to the user in connection with the webpage where the document container is embedded.