Adobe Inc.
AUTO-SEGMENTATION

Abstract:

Systems and methods are disclosed herein for automatically identifying segments of customers based on customers having similar characteristics and behaviors. In one embodiment of the invention, event-level records representing customer interactions for multiple customers are received and the event-level records are summarized to combine attributes for respective customers into customer-level records. The customer-level records include attributes for customer characteristics and behaviors based on summarizing the event-level records. Systems and methods further cluster the customer-level records based on the attributes for customer characteristics and behaviors and, based on the clustering, identify segments of clusters having a statistically significant value relative to other clusters. The systems and methods display the identified segments on a user-interface.