Adobe Inc.
Prediction of tone of interpersonal text communications

Abstract:

Techniques are disclosed for predicting a tone of a text communication using psycholinguistic features of the text communication. In some examples, a method may include generating a feature vector for a text communication using features, including psycholinguistic features, extracted from the text communication, and predicting a tone of the text communication based on the feature vector. The tone is predicted by a trained prediction module that is trained using psycholinguistic features of text communications in a training set used to train the trained prediction module. The predicted tone is at least one of a predicted measure of frustration, a predicted measure of formality, and a predicted measure of politeness.