Amazon.com, Inc.
Distributed asynchronous document editing

Abstract:

Technologies are disclosed herein for asynchronous distributed editing of a structured document, such as a trouble ticket. A document management service receives edits to the structured document. The edits to the structured document include data to be stored in fields of the structured document and information identifying the fields into which the data in the edits is to be stored. The edits are synchronized to other instances of the document management service. Edits to the structured document made at the other instances of the document management service are also received and stored. When a request is received for the structured document, the edits to the document made at the various instances of the document management service are sorted based upon the order in which they were created. The edits are applied in the sorted order to generate the structured document.