Amazon.com, Inc.
Natural language processing policies

Abstract:

Systems and methods for natural language processing policies are disclosed. For example, content such as a response to a user command and/or user input such as a customer review, may be analyzed to determine if the content deviates from one or more content policies and to determine a severity of the content-policy deviation(s). A system may determine a number of content-policy deviations associated with the content and whether the content includes an indicator of a person, such as a pronoun and/or a proper noun. Content that includes multiple content-policy deviations and/or than includes an indicator of a person may be determined to be more severe than other deviated content. Applications associated with deviated content may be ranked and corrective action may be taken based on the ranking.