Amazon.com, Inc.
Computer-implemented method and a non-transitory computer-readable medium for facilitating initiation of customer returns

Abstract:

In certain embodiments, a system includes a processing system and tangible computer-readable media accessible by the processing system. The tangible computer-readable media may store software and purchase order identifications. Each purchase order identification indicates a respective one of a plurality of purchase orders, and each purchase order identification is globally unique with respect to each other. The software when executed by the processing system is configured to access a request comprising a first purchase order identification. The request had been generated at a client device that had decoded the one of the plurality of purchase order identifications from an optical scan of a code provided with packaging of one or more products of the respective purchase order indicated by the first purchase order identification. The software further generates data comprising information that facilitates returning at least one of the one or more products for receipt by the client device.