Amazon.com, Inc.
Natural language dialog scoring

Abstract:

Techniques for generating a conformance score for a system/user dialog are described. A conformance score may represent a degree to which output data, provided by a skill, conforms to various policies (e.g., the data includes content appropriate for the age of the user, the data does not include profanity, etc.). User input data and system output data, corresponding to a dialog exchange between a user and a skill, ma be determined. A user type associated with the dialog exchange may also be determined. Based on the user type and the system output data, it may be determined that one or more filtering resources are to be assigned to process future data, received from the skill, prior to the future data being presented to a user.