Amazon.com, Inc.
Root cause detection and corrective action diagnosis system

Abstract:

Methods, systems, and computer-readable media for automatically detecting root causes of anomalies occurring in information technology (IT) systems are disclosed. In some embodiments, data of a service graph depicting dependencies between nodes or services of the IT infrastructure is traversed to determine propagation patterns of anomaly symptoms/alarms through the IT infrastructure. Also, a causal inference model is used to determine probabilities that an observed propagation pattern corresponds to a stored propagation pattern, wherein a close correspondence indicates that the current anomaly is likely caused by a similar root cause as a past anomaly that caused the stored propagation pattern.