Amazon.com, Inc.
System for facilitating returns of items

Abstract:

Systems for facilitating the return of items include generating first code data associated with an order and second code data associated with an item within the order. When input data indicating the first code data is received, user interface data presenting the items associated with the order is generated. The user interface may be customized to prioritize primary characteristics of items, such as size or color of clothing items, and may be arranged to position items more likely to be returned prior to other items based on a user's previous activity. When input data indicative of the second code data is received, a return process for the item associated with the second code data is initiated. User interface data indicating the return of the item is then generated and presented. Use of code data to initiate returns may reduce the need for a user to navigate a user interface.