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SYSTEMS AND METHODS FOR PROVIDING VENDOR RECOMMENDATIONS

Abstract:

A method includes determining a vendor interaction preference profile of a customer, which may include: receiving one or more vendor reviews authored by the customer; performing a content analysis process on the reviews to associate at least one review with at least one quality in a predetermined set of qualities; and performing a sentiment analysis process on the at least one associated review to determine a respective customer preference index value for each quality in the predetermined set of qualities. Additionally, the method may include comparing the vendor interaction preference profile of the customer with an interaction profile of a vendor that may include a respective interaction index value for each quality in the predetermined set of qualities. A predicted interaction metric of the vendor with the customer may be determined based on the comparing, and may be caused to be displayed on a customer device associated with the customer.