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Communication Analysis for Financial Transaction Tracking

Abstract:

Methods, systems, and apparatuses for correlating electronic communications related to financial transactions. A computing device may receive a first communication related to an update to a past financial transaction. The computing device may identify a second communication by querying, based on the first communication, a communications database. The first communication and second communication may be correlated using one or more natural language processing algorithms. Based on correlating the first communication and second communication, the computing device may identify a portion of the second communication corresponding to the at least one good or service of the past financial transaction by processing, using the one or more natural language processing algorithms, the second communication. The computing device may then cause output of data indicating a correlation between the first communication and the second communication, and the indication of the change to the at least one good or service.