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Transferring a customer from an ATM transaction to a device-based transaction during an error state, and applications thereof

Abstract:

A system and method of operating a computing system including: detecting, based on a log file of an automated teller machine (ATM), an error event; identifying a customer associated with the error event based on the log file; accessing, from a customer identification database, a customer profile associated with the customer; authenticating the customer on a mobile application, based on the customer profile; and initiating a mobile transaction session based on authenticating the customer, wherein the customer can complete a transaction with the ATM via the mobile application during the mobile transaction session.