Bandwidth Inc.
Techniques for managing a 933 test call pertaining to emergency services

Abstract:

Techniques for customizing an audio response to emergency test calls are provided. The technique includes receiving a Voice over Internet Protocol (VoIP) emergency test call from a test call device by an emergency service (ES) provider. Call information specific to the VoIP emergency test call is obtained from an ES provider customer database associated with the ES provider. The obtained call information specific to the VoIP emergency test call is provided to an emergency test call audio generation server. A customized audio response to the VoIP emergency test call is generated and returned to the test call device based on the provided call information specific to the VoIP emergency test call using text-to-speech technology.