Build-A-Bear Workshop, Inc.
Q4 2019 Earnings Call Transcript

Published: 11 Mar 2020

[Operator:]

Greetings and welcome to the Build-A-Bear Workshop Fourth Quarter and Fiscal Year 2019 earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions]. As a reminder, this conference is being recorded.It is now my pleasure to introduce your host, Allison Malkin of ICR. Thank you. You may begin.

[Allison Malkin:]

Good morning. Thank you for joining us. With me today are Sharon Price John, CEO and Voin Todorovic, CFO. For today's call, Sharon will begin with a discussion of our fourth quarter and fiscal year 2019 performance and review the progress made on our strategy. After, Voin will review the financials in more detail. We will then open the call to take your questions. We ask that you limit your questions to one question and one follow-up. This way, we can get to everyone's questions during this one hour call. Feel free to re-queue if you have further questions.Members of the media who maybe on our call today should contact us after this conference call with your questions. Please note, the call is being recorded and broadcast live via the Internet. The earnings release is available on the Investor Relations portion of our corporate website. A replay of both our call and webcast will be available later today on the IR site.Before I turn the call over to management, I will remind everyone that forward-looking statements are inherently subject to risks and uncertainties. Actual results could differ materially from those currently anticipated due to a number of factors, including those set forth in the Risk Factors section in the company's Annual Report on Form 10-K. We undertake no obligation to revise any forward-looking statements.And now, I would like to turn the call over to Sharon.

[Sharon Price John:]

Thank you, Allison, and good morning, everyone. I’m pleased to have the opportunity to discuss our fiscal 2019 fourth quarter and full-year results with you. Although the year did not unfold on a bi-quarter basis as expected, we remained focused on our strategic growth initiatives and ultimately delivered results that met or exceeded our most recent guidance.Overall, 2019 was a solid year of forward progress in which we not only return to profitability, but we also grew total revenues. We gained momentum across many areas of our business as we progressed our diversified initiatives, including expanding in the digital economy, continuing to evolve and diversify our retail model, better leveraging our robust loyalty club membership and monetizing the awareness, trust and affinity that a broad range of consumers have for our beloved brand.Our results for the quarter and the fiscal year include an increase in both net retail sales and commercial revenue, delivering a 3% lift in total revenue for the quarter. These results were positively impact by -- impacted by our ninth consecutive quarter of double-digit e-commerce growth. A consistent track record since we upgraded our platform in 2017, which contributed to the expansion in total revenue for the year.The top line growth contributed to pre-tax income of $7.6 million in the quarter. An improvement of over $14 million compared to the prior year's period on a GAAP basis, which was also bullied by strategic use of promotional activity and disciplined expense management.Importantly, the positive quarter drove a return to profitability in fiscal 2019, an objective that we shared at the beginning of the fiscal year and subsequently achieved. And we finished the year with a solid balance sheet that showed a healthy cash position, again, within our recent guidance range with no borrowings on our credit facility.As we noted in our previous call, we saw some pressure early in the fourth quarter. However, as the holiday season progressed and momentum built, it ultimately led to positive sales for the period that carried through the end of the fiscal year. We attribute the improvement to several factors, including a shift in retail traffic pattern skewing later in the holiday season.In total, we saw increased consumer traffic in stores and online, with store traffic swinging positive in mid-December, which carried throughout January the final month of our fiscal year. Overall, based on our available data, Build-A-Bear outpaced national traffic trends. Our aggressive shift to increase digital marketing that not only drove e-commerce, but also benefited our retail store base and ultimately contributed to delivering an improved return on ad spend, an increase in bonus club activation with targeted communications, using updated segmentation models and improving efficiency and message rebel relevance, a focus on gift card sales touting the gift of experience in our store, online and in other non Build-A-Bear retail channels, which ultimately contributed to increased redemption levels post-holiday.Driving additional demand for personalized gifting, which delivered growth both online and in stores, including advancement of our adult to adult offerings, and finally sales of products associated with our best-in-class movie partners that gained momentum as the quarter progressed. We believe that several of these factors will continue to benefit our business as we further progress our key strategic initiatives in 2020, which I will discuss momentarily.As we have reiterated many times, we believe Build-A-Bear has continued to strategically evolve in an evolving retail, consumer and geopolitical environment. The vision and flexibility of our approach, balanced with the recognition of the greater potential of the brand to stretch beyond its historical limits of traditional mall based retail was a key tenet to our ability to deliver our guidance in 2019. With that in mind, we are pleased by our year-end results, which have provided additional confidence that we are on the right track to achieve our longer term objective, which includes sustained profitable growth for the company.As a reminder, the nexus of our strategy is to diversify and expand our retail model, while simultaneously building on our brand strength to add incremental profitable revenue streams with the goal of leveraging the synergy between retail and intellectual property initiatives to grow the entire business.Now let me turn to a discussion of four of our key goals for fiscal 2020. These include

[Voin Todorovic:]

Thanks, Sharon, and good morning, everyone. During fiscal 2019, we delivered on our objective of returning to profitability following a challenging fiscal 2018. Our GAAP pre-tax results improved over $20 million compared to the prior year, or about $8.7 million on an adjusted basis. We also saw a slight increase in total revenues, including an over 80% expansion in our commercial revenue segment compared to 2018, as well as having a double-digit increase in e-commerce during each quarter of the fiscal year.By geography, total revenues increased to 1.3% in North America and declined 5.3% in Europe, which is primarily driven by the United Kingdom operations. Specifically relating to the U.K., while we continue to be mindful that the economic conditions there remain uncertain following Brexit, we saw some improvement in the overall trend with growth in the online channel.As you may recall, following the implementation of GDPR regulations in 2018, last year, we launched a new registration process for enrollment into our loyalty program, which has led to a significantly larger e-mail database allowing us to actively market to more consumers. In addition to improving top line trends, we focused on increasing efficiencies and reducing expenses, including our real estate costs with a goal to stabilize the business.Now turning to our fourth quarter results. Total revenues were $104.6 million, an increase of 3% compared to the fourth quarter of fiscal 2018. Retail gross margin expanded approximately 450 basis points to 50.4% compared to the prior year. This expansion was driven by over 300 basis points of improvement related to leverage of our fixed occupancy expenses. This was a result of rent reductions through aggressive real estate portfolio management given the high level of lease optionality that we have maintained. In addition, we also delivered expansion in merchandise margin.SG&A was $45.1 million, a 400 basis point improvement as a percent of total revenue. This was driven by disciplined expense management, including lower marketing spend as we move to more efficient digital marketing programs, partially offset by an increase in incentive compensation. Combined, this drove a $14.2 million improvement in pre-tax results compared to the fiscal 2018 fourth quarter, or a $6.1 million increase from the prior year on an adjusted basis.Turning to the fiscal year. Total revenues were $338.5 million, an increase of $2 million compared to fiscal 2018. Retail gross margin expanded 270 basis points to 45.4% compared to the prior year, including approximately 160 basis points related to the leverage of fixed occupancy costs, with the remainder driven by expansion in merchandise margin.SG&A expenses were $152 million, a decrease of $5.1 million, primarily due to lower non-cash charges compared to fiscal 2018. As I noted, combined, this drove an improvement of over $20 million in GAAP pre-tax income in fiscal 2019 compared to the prior year.Turning to the balance sheet. We ended the year with cash and cash equivalents of $26.7 million, a 49% increase compared to the prior year-end and no borrowings on our revolving credit line. We ended the fiscal year with approximately $53 million of consolidated inventories, representing a $5 million decrease compared to the prior year, which is consistent with the expectations we most recently shared. This reduction was primarily due to a change in the timing of in-transit inventory relative to the year-end of fiscal 2018.Capital expenditures totaled $12.4 million for the full fiscal year, compared to $11.3 million in prior fiscal year. The increase in spend compared to the prior year is mainly related to the opening of 16 new Wal-Mart locations. As it relates to our store base, the opening of the Wal-Mart locations partially offset the closing of 17 underperforming stores, primarily in traditional mall locations.We ended the year with 372 corporately managed locations, a decline of one store from fiscal 2018. We expect to continue to manage our flexible real estate portfolio with aggressive negotiations going forward.Finally, as it relates to fiscal 2020 guidance, as Sharon noted, we had planned to share expectations on today's call that reflected both top and bottom line growth. But given the rapidly changing environment, we are currently unable to accurately estimate the potential impact of the coronavirus. We recognize that there are multiple unknowns that could affect companies on a number of fronts, including sales, store traffic and supply chain, and we are actively evaluating scenarios in order to manage our business during this uncertainty.With that in mind, our evolution to a more diversified business model, our broad lease functionality, the continued enhancement of our e-commerce capabilities, recently evolved sourcing base and our strong balance sheet, which includes no borrowings in our credit facility, should provide an increased level of flexibility.In closing, fiscal 2019 was a year where we returned to profitability and grew our total revenues, while advancing many of our overall strategic initiatives. While we noted that our 2020 year-to-date total revenue is up, the current circumstances require a necessary shift in focus. Our goal is to remain agile, weigh our options and make the best possible decisions for our wider range of stakeholders with a perspective for both the short and longer term.Now I will turn the call back over to the operator for questions. Operator?

[Operator:]

Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] Our first question comes from the line of Eric Beder with SCC Research. Please proceed with your question.

[Eric Beder:]

Hey, good morning.

[Voin Todorovic:]

Good morning, Eric.

[Eric Beder:]

Two questions here. One is, could you give us a little bit update on what you were seeing at the Wal-Mart stores for the holiday season? You did a significant ramp with those stores and where is that going? And I guess the other piece is in terms of store counts and other pieces, how should we be thinking about that going forward? You've done a good job of reducing the square footage. Are we going to see kind of a little more aggressive in the store counts? Thank you.

[Sharon Price John:]

Hi, Eric. It's Sharon. Yes, on the Wal-Mart relationship, we highly value our relationship with the company and we have been building out what we believe to be the right model for both of us moving forward. I think as we shared on our last call, we were working with Wal-Mart to assess our current stores and evaluate the right metrics to make predictive -- have predictive analytics on what metrics actually allow us to choose the right locations of the many 3,000 plus locations that they have.We feel very confident that we've isolated some of those specific metrics that allow us to make the best choices, because as we shared when we started the process with Wal-Mart, what we wanted to do was test a number of different types of locations so that we would have a good compares and contrast to make sure that when we did decide to roll, when and if we decided to roll, that we would roll with great confidence. So we believe we're at the point right now where we have a good assessment of what specific attributes tend to be more predictive of success. And so we're feeling more confident about the potential as we evolve that relationship.Yes, as in many of our stores, we, of course, ramp up in the holiday season. We saw good results from that, with Wal-Mart as well as across the organization with our Merry Mission campaign, as well as we saw -- as I noted in the prepared remarks, some of our movie properties did see start to show some better momentum after we completed the third quarter call. So we're really quite positive about where we're headed with Wal-Mart as a total relationship because as we also noted they are inclusive of being a retail partner of ours. They are also our largest licensed partner. So a lot of intersections with the company.

[Voin Todorovic:]

And then the second question that you ask Eric about the store count, we haven't provided a specific guidance as we continue to be very aggressive, as we continue to negotiate our leases. We do have, as we mentioned, over 70% of our leases coming up for a natural lease event over the next 3 years. We continue to work on mitigating and reducing our rent expense in those particular locations. Our goal is, as we have stated before, to exit unprofitable stores during those times. But at the same time, as we think about the store count and the number of locations, we got to expand our horizon and think about the number of locations, Build-A-Bear brand as present. We also share that in our third-party retail locations, we grew that number by 50%, so from 40 to 60 locations. So we do want to have our brand presence in a variety of different places. And we are looking for more of these asset-light models, if we can achieve them. But at the same time, we do want to make sure that we continue to run and operate profitable portfolio of stores.

[Sharon Price John:]

Yes just to add …

[Eric Beder:]

Yes.

[Sharon Price John:]

I wanted to -- sorry, Eric, I just wanted to say, to add on to Voin's comment, we are in the business of expanding the consumer accessibility to have this memorable experience. That's as I noted in the remarks. That is a tenet of our overarching strategy as we expand the brand into other categories, into broader consumer basis. So we also -- as we are evolving and you may have noticed, we addressed a Salesforce press release this morning announcing the partnership that I also mentioned in the remarks. As we start to expand and drive into the digital economy, we're seeing a strong intersection between consumers that shop in our stores and online and feel like that having that much more robust view to our consumers and being able to create those journeys will -- has the potential to build both our in-store and online business. And we started to see some of that type of momentum in the fourth quarter.

[Eric Beder:]

Interesting. Okay, guys. Congrats on the quarter and good luck in 2020.

[Voin Todorovic:]

Thank you.

[Sharon Price John:]

Thanks so much.

[Operator:]

Thank you. Our next question comes from the line of Stephanie Wissink with Jefferies. Please proceed with your question.

[Ashley Helgans:]

Good morning. This is actually Helgans on for Steph. Thanks for taking our questions.

[Sharon Price John:]

Hi, Ashley.

[Ashley Helgans:]

The profit results -- hi. The profit results were better than we had modeled. Can you talk about the biggest contributing factors to that improvement? And then year-to-date comments around the business being up were a positive, are you seeing the home entertainment window for frozen driving uptick in demand or is that related to some own brand initiatives?

[Voin Todorovic:]

So I'll take the first question regarding the profit improvement. So actually, as you know, from the last year, from the beginning of last fiscal year, we provided guidance that we expect to return back to profitability and we will deliver on that objective. It was the team efforts throughout the year that helped deliver those results. And it came in several different arenas. So like as we talked about diversification of our revenue streams, we have seen some really nice growth in our commercial revenue. We have seen double-digit growth in our e-com business. We continue to put a lot of focus on the rent reductions and really leverage our occupancy cost that we were able to leverage with a small increase in total revenue for the year. We did expand our merchandise margin that talks about really disciplines that we are in still in the business and managing controllables that we talk about on a regular basis. So this is one of those things, managing promotions, managing costs. We continue to do that stuff across the organization and we are seeing things that are helping us deliver these results. In addition to these things that I mentioned, disciplined expense management was the key, so the whole year, the whole organization was focused to return back to the profitability and I'm very pleased that we were able to achieve that goal.

[Sharon Price John:]

Concerning your second question, Ashley, yes, we are -- we have seen positive year-to-date results. It's actually a number of things that have contributed to that. We have a very strong Valentine's on top of a strong Valentine's prior year where we've expanded not just for our -- what would be we would call our traditional type of consumer or family consumer that focuses mainly on a younger child, we are expanding that Valentine's offering into adult to adult gifting and it's seeing a lot of success there. We have seen early success for our Easter offer, so that's also contributing. We, also to your question about the home entertainment, we've seen some of these properties, particularly ones that we launched in later in the year, they have -- they’re very strong properties with long tails. So, yes, we have continued to see some sales contribute to the overall increase associated with our movie property. And finally, I have to mention that although it's not direct sales, the impact of The Child and the announcement of The Child, also known as Baby Yoda, associated with Star Wars Mandalorian series on Disney Plus has increased interest in the brand. We've seen increased levels of retail traffic, online traffic, signups for The Child and generated quite a few impressions when during that launch.

[Ashley Helgans:]

Okay, great. Thanks for the color and congrats on the quarter.

[Sharon Price John:]

Thanks.

[Voin Todorovic:]

Thank you.

[Operator:]

Thank you. [Operator Instructions] Our next question comes from the line of Hamid Khorsand with BWS Financial. Please proceed with your question.

[Hamed Khorsand:]

Hi, good morning. So, first off, I just wanted to follow-up on your comments right now. The increase that you've seen in Valentine's and Easter so far, is that mostly or predominantly coming from online, or is that in-store?

[Sharon Price John:]

It's both. We're seeing increases in both, but of course, the majority of the sales are still in our stores.

[Hamed Khorsand:]

And is there a update as to when The Child would be released?

[Sharon Price John:]

Of course, we have not shared the specific date of the release of The Child.

[Hamed Khorsand:]

And my final question is, are you seeing any impact on your supply chain as far as inventory goes? And are you able to meet all the demand with everything that's going on in the supply chain?

[Sharon Price John:]

I will let that -- Voin, can add some color to this, but I'll start. I do want to note that you might have noticed in our remarks that we have seen a decrease in inventory. I want to note that, that was a planned decrease in inventory and that is not related to anything with the supply chain. As we're going forward, I am sure you're aware that we’ve diversified our factory base, but we still have a significant portion of our product that is manufactured and shipped from China. So the Chinese manufacturing facilities did not reopen until a few weeks after what would have been a natural closure during the Chinese New Year's period. So there are some delays. Although we -- right now, particularly as it relates to The Child, we've reconfigured a lot of our supply chain to move more into some of our Vietnam areas, and we feel like that we are starting to -- we actually know, we started to see some flow. Whether it impacts us going forward, it really is more related to how long this persists.

[Hamed Khorsand:]

Okay. Thank you.

[Operator:]

Thank you. There are no further questions at this time. I'd like to turn the call back over to Sharon for any closing remarks.

[Sharon Price John:]

So thank you for joining us on today's call. And we look forward to updating you on our first quarter results at the next earnings call.

[Operator:]

Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation and have a wonderful day.