CNA Financial Corporation
Q4 2020 Earnings Call Transcript

Published: 8 Feb 2021

[Operator:]

Good morning and welcome to CNA’s discussion of its 2020 fourth quarter financial results. CNA’s fourth quarter earnings release, presentation and financial supplements were released this morning and are available via its website, www.cna.com. Speaking today will be Dino Robusto, CNA’s Chairman and Chief Executive Officer, and Al Miralles, CNA’s Chief Financial Officer. Following their prepared remarks, we will open the line for questions. Today’s call may include forward-looking statements and references to non-GAAP financial measures. Any forward-looking statements involve risk and uncertainties that may cause actual results to differ materially from the statements made during the call. Information concerning those risks is contained in the earnings release and in CNA’s most recent SEC filings. In addition, the forward-looking statements speak only as of today, Monday, February 8, 2021. CNA expressly disclaims any obligation to update or revise any forward-looking statements made during this call.

[Dino Robusto:]

Thank you, Marguerite. Good morning everyone. I am pleased to share our fourth quarter and results and our full year performance in what was clearly an unprecedented year. Importantly, our industry rose to meet the challenges and effectively deliver on our commitments. I’m very proud of our CNA employees who effectively served the needs of our agents and brokers, as well as our insurers, and have positioned us well to continue to take advantage of the hardening market conditions. Before I provide detail on the quarter, here are a few highlights for the full year. Core income was $735 million or $2.70 per share, and net income for the year was $690 million or $2.53 per share. This compares to $979 million and $1 billion in 2019 respectively. The shortfall from the prior year was primarily attributed to the impact of the elevated pre-tax catastrophe losses of $550 million, which included our reserve charge for the pandemic of $195 million that we announced in the second quarter of 2020 as compared to $179 million of catastrophe losses in 2019. On the other hand, our P&C underlying underwriting profit for the full year increased 38% to $498 million as the underlying combined ratio improved 1.7 points to 93.1%. It is the fourth consecutive year of improvement in the underlying combined ratio. The improvement in the underlying combined ratio came from both the loss ratio and the expense ratio. Our underlying loss ratio improved 0.8 points from 2019. Half a point of the improvement reflected the favorable claim frequency from the shelter-in-place directives. The frequency benefit was relatively muted for us because, as I said on the second quarter call, a substantial portion of our insureds are in essential industries such as healthcare, construction and manufacturing, which were not subject to shelter-in-place restrictions. The expense ratio improved 0.9 points from 2019 to 32.6%, which reflected our disciplined approach to managing expenses as we grow the business and continue to make meaningful investments in talent, technology and analytics. The all-in combined ratio was 100.9% with 7.7 points of catastrophe losses and flat prior period development.

[Al Miralles:]

Thanks Dino, and good morning to everyone. As Dino mentioned, I will provide more detail on the life and group results as well as our corporate segment, including the asbestos environmental reserve review. Before I do that, let me just highlight a few items related to our overall results as well as our P&C operations. Core income for the quarter was a record at $335 million, 26% higher than the prior year quarter results. With a core ROE of 11.4% for the period, we are certainly pleased with the close to 2020 and the significant progress made to build upon our underlying underwriting profitability. Dino spoke about this progress with regards to our combined ratio improvement. A meaningful contributor was the expense ratio. I would like to highlight the advancements made during 2020. Our fourth quarter expense ratio of 32% reflects significant progress on a year-over-year basis as well as on a sequential quarter basis during 2020. The expense ratio improvement was reflected in all three of our P&C business segments, especially in international notably recording improvements of two and three points respectively versus the prior year quarter. We are particularly pleased with the international results as the efforts to reduce acquisition costs as part of our re-underwriting strategy is paying dividends. Likewise with respect to specialty and commercial, the significant progress we have made on our expense ratio reflects our ability to grow while being disciplined about our expense spend and also making investments back into the business. Considering the trajectory of our net written premium, we would expect that our earned premium growth will further aid our progress on the expense ratio in 2021. Turning to net prior period development and reserves, for the fourth quarter overall P&C net prior period development was flat compared to 2.2 points of favorable development in Q4 2019. Favorable development in specialty during the quarter driven by professional and management liability was offset by adverse premium development on general liability within commercial. For the full year 2020, overall development was essentially flat versus 0.7 points of favorable development in 2019.

[Dino Robusto:]

Thank you Al. In summary, we had a great quarter generating record core income as we effectively leveraged the opportunities from the hardening market, as we did throughout the year, and we are confident in our ability to continue to do so as these market conditions persist in 2021. With that, we are happy to take your questions.

[Operator:]

Our first question comes from Gary Ransom from Dowling & Partners. Please go ahead.

[Gary Ransom:]

Yes, good morning. On the rate outlook, do you take the fact that some of the lines are leveling out on rate increases, that perhaps the market is starting to approach adequacy, or maybe rate will start drifting down closer to loss trends over the next few quarters? Just wondered if you could comment on what you see in that trajectory.

[Dino Robusto:]

Yes, it’s a good question, Gary. I think--you know, the way I see the quarter, I actually see it as further evidence of a sustained hardening market. Look at our rates - at 12% overall for P&C, we also achieved that double-digit rate with three points increase in the retention, so it’s three quarters of double digit rate and I think you’re going to see in any one sub-segment, some lines can go up in a quarter and some can even go down, and some will stay flat because invariably you’re going to have a different mix of accounts, of profitability, which ones might need more or less rate, where you might be going after, as an example, better terms and conditions. As you look at the quarter and where we got rate, we got strong rate in different areas that were higher. Our financial institution management liability was the highest, actually, in the fourth quarter. Healthcare, it does move quarter to quarter, again based on the book, but it’s eight quarters of double-digit rate on the rate, and I think all of the--you know, all of the conditions that everyone has talked about, the dynamics of COVID, the low interest rate environment, elevated cat, the history of rate and loss cost trends, I think this market is going to persist in 2021, albeit you might see some fluctuation quarter to quarter. As we look at January, Gary, there’s really--we just--our activity in January sees the market persisting, and so I’m not really sure when it will start to flatten out, but we see a lot of opportunity and, quite frankly, I think it’s needed because it’s going to take some time to make up all of the dynamics that everyone’s been talking about. That’s how I see the quarter.

[Gary Ransom:]

So I can take from that, that you think the market is still--generally has deficient rates, there’s still a need--

[Dino Robusto:]

Yes, yes.

[Gary Ransom:]

--for rate above loss cost?

[Dino Robusto:]

I do, and I think you’re going to see that persist in 2021.

[Gary Ransom:]

Okay. Another question on the overall distortions of 2020. In looking at your reserves and loss picks, I guess I would assume that loss payments would be lower because courts were closed and maybe there’s a little bit reduced frequency in some places. Does that mean we ended the year with proportionately more reserves, either case or IB&R? If you look at the numbers, is the mix of reserves higher at the end of ’20 versus ’19?

[Al Miralles:]

Gary, I can take that - this is Al. Good morning. Yes, I think that’s fair, Gary. If you look at our cash flow, you can see obviously our operating cash flow was up year-over-year, and as well our paid to incurreds are down - that is a reflection obviously of our stronger underlying profitability, but as well that we had a higher level of cat, including COVID, and some of which has not been paid out, so our paids are down and particularly our cat reserves are indeed up.

[Gary Ransom:]

When you were picking your loss picks, were you just more or less ignoring 2020, kind of thinking about the trends from prior years, or how did you build in what you saw in 2020 in those loss picks?

[Dino Robusto:]

Gary, it’s Dino. Prior to the pandemic, you’ll recall and we had articulated it on several calls that we had seen--we had increased some of our loss picks. We had increased our long run cost structure actually about 100 basis points over the prior year, a function of, as I had indicated, social inflation particularly in areas like medical malpractice and umbrella, etc., so we go into 2020 and COVID hits, and as I’ve indicated pretty well every quarter, it clumped up the court dockets and so we just--we acknowledge some of the benefit, as we said on this call, and the rest we just held on and stayed the course on our loss picks, which were elevated from prior. We’re going to just hang onto that margin that is portended by rates over long run loss cost trends until we get a little bit more clarity. I think it’s going to take still some time, as I said in my prepared remarks.

[Gary Ransom:]

All right, thank you very much.

[Dino Robusto:]

Thanks Gary.

[Operator:]

Our next question comes from Josh Shanker from Bank of America. Please go ahead.

[Josh Shanker:]

Great, good morning everybody. Al, I’m wondering if you could talk a little bit about the dividend, the math behind how the special is calculated in conjunction with the decision to raise the quarterly dividend. What sort of economic factors were you looking at this year’s dividend versus the long run dividend?

[Al Miralles:]

Yes, thanks Josh, this is Al. Look - I think in keeping with the approach we’ve articulated in our capital management strategy, we look at our net income, and our intent is unless we have opportunities otherwise, we’re going to maximize return to shareholders, we’re going to pay out the majority of our net income year-over-year in this case. I think historically that’s been in the 90%, 95% of net income, so if you contemplate the new dividend that we declared as well as the special, and you look at that relative to our net income for the year, that math should be consistent. I think that’s what I’d say in terms of our approach, and nothing’s really changed there.

[Josh Shanker:]

Okay. Then on--you talk about the general liability reserves. Can you talk about how different years are looking and what the magnitude of the changes are in the development there?

[Dino Robusto:]

Al, I didn’t hear that. Josh, you can either repeat it, or Al, if you heard it and you want to jump in, feel free to do so.

[Josh Shanker:]

The comments you made about the general liability reserve development, I’m wondering if you can give some color about years and magnitudes.

[Al Miralles:]

Sure, Josh. That was premium development on general liability, and essentially ongoing we go through stake reviews that look at premium audit and we had some adjustments that would have gone back just the last few years, little positive adjustments and negative adjustments. The net effect was a $14 million adjustment to GL premium for those years.

[Josh Shanker:]

Can I take from that, that the loss reserves throughout the business, while they’ll be changing given yours are generally unchanged from where they were a year ago, I’m more talking about the recent reserves than I am talking about long-dated reserves.

[Al Miralles:]

Yes, no material change in loss reserves for the period for GL.

[Josh Shanker:]

Okay, thank you.

[Operator:]

Our next question comes from Meyer Shields from KBW. Please go ahead.

[Meyer Shields:]

Great, thanks. Good morning. Dino, I was hoping you could talk a little bit about whether there are any changes going on at Hardy that would impact the components of the combined ratio. I’m just assuming that the Lloyd’s book is more subject to change in composition than your other segments.

[Dino Robusto:]

Yes, so as you know, Meyer, we’ve been in a process over the course of 12 to 18 months of re-underwriting that portfolio, which I’d indicated would be largely completed in the fourth quarter, which it was. The biggest change was on the property side, in particular in our cat exposure, and over the course of the last four or five, six quarters, you saw a lot less impact in our cat results coming out of international, which used to be heavily impacted by the Hardy portfolio. The goal going forward in Hardy is to leverage the specialties that we have at CNA, develop here and expanding there, and lines of business and segments like our profitable specialty segments, our profitable commercial segments, and it’s going to be a lot more in line with what we do in the United States. But the biggest change you’ll see is in the cat exposure, as evidenced by a lot less catastrophe activity in the last six to maybe seven quarters.

[Meyer Shields:]

Okay, perfect. That’s exactly what I was looking for. I guess a question for Al - we’ve seen some of the limited partnerships assets move to life from P&C. Is that process done, and does that have any impact on your ability to raise rates on the long term care book?

[Al Miralles:]

Yes, thanks for that, Meyer. At the end of Q3 and through the reserve review for long term care, we decided on a modest allocation to limited partnerships, and as you could imagine given the long duration, that makes sense. That was a zero sum change basically across P&C and life and group. We wouldn’t anticipate that’s going to have any material movement on our ability to get rate there. Really, it was all really part and parcel to our evaluation of our discount rate and what we think we could reasonably earn on our assets relative to the discount on the liabilities, so I don’t anticipate that’s going to--given the allocation, that’s going to meaningfully move anything on the rate adequacy front.

[Meyer Shields:]

Okay, perfect. That totally makes sense. Just finally, if you could update us on commercial auto, it sounds like there were no reserve charges in the quarter. Does that product line seem reasonably priced?

[Dino Robusto:]

We have been--Meyer, it’s Dino, continuing to get strong rate on our auto, and we had about 13 points of rate in the fourth quarter and we’ve been doing that for a while. We still have a ways to go on auto, but clearly it’s moving in the right direction and we didn’t need to act on loss cost trends or loss picks in the quarter.

[Meyer Shields:]

Okay, excellent. Thank you so much.

[Operator:]

As a reminder, if you would like to ask a question, please press star, one on your telephone keypad. That’s star, one to ask a question. Again, we will pause for one moment to allow people to signal. There are no further questions on the line at this time. I would now like to turn the call back to the host for any additional or closing remarks.

[Dino Robusto:]

That’s great. Thank you very much for joining us, and we’ll see you in a quarter. Thank you.

[Operator:]

That concludes today’s conference. Thank you for your participation. You may now disconnect.