Coupa Software Incorporated
METHOD OF OBSERVING AND EVALUATING PROCESSES AND USER ACTION EFFICIENCY WITH RECOMMENDATIONS ON CHANGE

Abstract:

In one embodiment, a method includes detecting activity of one or more agents of a customer that modifies a processing state of a first of multiple invoices, each invoice requesting approval from the customer. The activity is conducted by the one or more agents through interacting with the procurement processing system. The method includes updating, based on the detected activity, an invoice interaction history record associated with the first invoice in an invoice interaction history datastore communicatively coupled to the procurement processing system. The method includes generating one or more metrics regarding activity of the agents affecting a processing state of the invoices based on the updated invoice interaction history datastore. The method includes providing the one or more metrics for presentation to a user of the procurement processing system associated with the customer.