Cisco Systems, Inc.
Systems and methods to prioritize chat rooms using machine learning

Abstract:

Chat room content classification, in an online communication environment, where higher applicable chat rooms are prioritized for a user, is provided. First, an chat room service receives chat room content for at least a first chat room and a second chat room. A chat room analyzer can then analyze a characteristic(s) associated with the first chat room and/or the second chat room. Based on the characteristic, the chat room determines that the first chat room is more applicable to the user. Then, a user interface may be presented to the user where the first chat room is prioritized (or ranked) over the second chat room.