Citrix Systems, Inc.
Data analytics for international product quality and user experience

Abstract:

Data analytics techniques can improve international software product quality and user experience. The system uses data mining to identify and assess region-specific issues in a software product. The system uses predetermined keywords, patterns and neural networks to mine customer feedback from heterogeneous data sources in order to accurately and efficiently identify and assess technical problems in a software product. The system, upon mining the data sources to determine the usage patterns and expectations that led to the identified technical problems, can facilitate the development of a software update or patch for the software product that can solve or mitigate the identified technical problem, resulting in the software product having improved globalization maturity and international user experience.