Citrix Systems, Inc.
MULTI-TIER ANALYSIS OF A WORKSPACE PLATFORM FOR IDENTIFYING EXPERT RESOURCES

Abstract:

A system, method and program product for identifying expert resources amongst users of a workspace platform. A method is provided that includes associating each user with a set of topics and providing a score for each association, wherein associations and scores are determined by analyzing self-reporting data, workspace activity and document analysis; receiving an inputted topic from a requesting user; and identifying an expert user based on a calculated score assessed to the expert user for the inputted topic.