Citrix Systems, Inc.
WORKFLOW SYSTEM AND RELATED TECHNIQUES

Abstract:

Systems and techniques are disclosed for reducing the turnaround time of an approval workflow. The reduction in turnaround time of the approval workflow is achieved by assigning a workflow approval to a proposed approver who is able to tend to the workflow approval within a shorter amount of time relative to the other proposed approvers. For example, an estimated approval time (ETA) can be computed for each approver proposed for processing a workflow approval request. Then, from the computed ETAs, a proposed approver having a computed ETA within a desired range of ETAs can be selected for the workflow approval request. In one example, the selected proposed approver can be assigned to the workflow approval request without input from the workflow owner. In another example, the selected proposed approver can be recommended for assigning to the workflow approval request.