Citrix Systems, Inc.
SYSTEMS AND METHODS FOR TRACKING OVERLAY FOR SAAS APPLICATIONS

Abstract:

Systems and methods for using an overlay with a network application for receiving user satisfaction information are provided. A client application on a client device establishes, for a user, a session with a network application via an embedded browser within the client application. The client application determines, at a point of an interaction with a user interface of the network application to present an overlay for requesting information from the user on user satisfaction with respect to the network application. The client application identifies the overlay from a plurality of overlays to present based at least on the network application. The client application presents, via the embedded browser, the overlay over the user interface of the network application. The client application stores, to a data storage service of the first entity, information received from the user of the first entity via the overlay about the interaction with the network application.