Sprinklr, Inc.
Modeling end to end dialogues using intent oriented decoding

Abstract:

A dialogue intent analyzer uses a conversation between a user and agent, and intents in the conversation to predict a set of answers that better respond to pending user question. The dialogue intent analyzer understands the context surrounding the pending question by capturing and modeling prior conversation and intents within the conversation. Dialogue intent analyzer also reduces genericness in predicted answers by weighting previously used answers based on their frequency and length. Dialogue intent analyzer also increases diversity of predicted answers by using a diverse beam search.