DoorDash, Inc.
FEEDBACK-BASED MANAGEMENT OF DELIVERY ORDERS

Abstract:

In some examples, a service provider may receive, from a merchant device, merchant feedback communications related to a courier. The merchant feedback may correspond to one or more delivery orders picked up by the courier from a pickup location associated with the merchant. Further, the service provider may receive, from a courier device associated with the courier, feedback communications related to the merchant and corresponding to the one or more respective delivery orders picked up by the courier. Subsequently, the service provider may receive, from a buyer device, an order for delivery of an item from the merchant to a delivery location. In response, the service provider may select the courier to pick up the item from the pickup location and deliver the item to the delivery location based on the merchant feedback received from the merchant device and the courier feedback received from the courier device.