DocuSign, Inc.
Detecting Failures in Remote Online Notarization Session and Workflow Initiation for Curing Same

Abstract:

A system and a method are disclosed where a server determines parameters for establishing a remote online notarization session, the remote online notarization session including participants, the participants including at least a signer and a notary. The server establishes the session according to the parameters, and monitors, during the session, information from the signer client device and the notary client device. The server detects a failure from the information based on at least one of the signer client device and the notary client device having failed to comply with a parameter of the parameters. Responsive to detecting the failure, the server pauses the remote online notarization session and outputting a selectable cure option to at least one of the participants that, when selected initiates a workflow that, when concluded, cures the failure and enables the remote online notarization session to proceed.