Electronic Arts Inc.
System for User Sentiment Tracking

Abstract:

Some embodiments of the present disclosure include a video and audio sentiment analysis system. The video and audio sentiment analysis system can capture video and audio of workflows while a game developer is working on a game development tool. The video and audio sentiment analysis system can use speech-to-text transcription to log requests and suggest help for a game developer. The video and audio sentiment analysis system can capture the recordings for a time period before the error occurs to provide the support team with a recording of the steps that led to the concern. The video and audio sentiment analysis system can package the video stream, transcription of audio, and user interface recordings to the development team such that the support system can replay the scenario of the user to get a full picture of the user's actions and concerns.