Electronic Arts Inc.
Consultation bot platform

Abstract:

Methods and systems for a consultation bot platform are provided. In one aspect, a method includes receiving an input indicating a request for assistance for an issue occurring in a video game. The method also includes determining a category associated with the request for assistance. The method also includes determining whether a score associated with a second-user for the category satisfies a threshold score and adding the second-user to a set of second-users in response to the score satisfying the threshold score. The method also includes selecting a first second-user from the set of second-users. The method also includes initiating a communication channel between the first user and the first second-user. The method also includes transferring messages between the first user and the first second-user. The method also includes generating a quality score for the request for assistance based on messages transferred between the first user and the first second-user.