eBay Inc.
SEARCH SYSTEM FOR PROVIDING FREE-TEXT PROBLEM-SOLUTION SEARCHING

Abstract:

Various methods and systems for providing query result titles using a problem-solution search engine in a search system are provided. A query is received; the query is identified as a free-text query. Problem description features are identified from the free-text query. The problem description features characterize an issue described in the free-text query. Solution description features associated with product titles are accessed, where solution description features characterize a resolved issue described in a product review. A product associated with the product review is the product that resolved the resolved issue in the product review. The problem description features are compared to the solution description features. A product title is identified as a query result title. The product title is selected based on solution description features of the product title corresponding to the problem description features of the free-text query. The query result title is communicated.