8x8, Inc.
Multi-level programming/data sets with decoupling VoIP communications interface

Abstract:

Certain aspects of the disclosure are directed to multi-level programming of a VoIP communications system. According to a specific example, a VoIP server is configured and arranged to identify, in response to received VoIP telephone calls from VoIP endpoint devices, a set of multi-level scripts written in a programming language that includes call flow commands and a message exchange protocol between the call control server and data sources. The VoIP server is further configured to execute the set of multi-level scripts to retrieve data from the data sources and control, in response to the data, call flow for the VoIP calls.