8x8, Inc.
Customized call model generation and analytics using a high-level programming interface

Abstract:

Certain aspects of the disclosure are directed to customized communication monitoring and alerts using a high-level programming interface. According to a specific example, a data communications server is configured and arranged to provide a database with virtual office features available to remotely-situated client entities. The data communications server is configured to provide to the client entities, a set of instructions written in a first programming language that defines a message exchange protocol. The data communications server is further configured to receive from each client entity, client-specific sets of control data written in a second programming language that is compatible with the first programming language. The data communications server may accumulate data from communication event data based on the client-specific sets of control data, evaluate the accumulated data for one or more parameters of interest, and generate communication models for the disparate client entities.