8x8, Inc.
Approaches for evaluating call quality

Abstract:

Apparatus and methods concerning simulation of call quality are disclosed. In an example embodiment, computing server is communicatively coupled to a server. The computing server includes a communication circuit configured to receive a first set of data including audio of a call routed by the server. The computing server also includes a processing circuit configured to characterize a post-transmission quality state of the first set of data. The processing circuit is also configured to generate a second set of data including audio that is different from the audio of the call and data including characteristics indicative of the post-transmission quality state of a first set of data. The processing circuitry may configured to use the second set of data to provide security, protect the confidentiality and privacy, and/or monitor changes of behavior/quality for different audio CODECs, encryption, bit-rate, etc.