8x8, Inc.
Queuing data communications in a data communications network using a virtual assistant

Abstract:

Certain aspects of the disclosure are directed to queuing data communications in a data communications network. According to a specific example, a user-data communication addressed to a client among a plurality of remotely-situated client entities, may be placed in a queue. The client entities may be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A virtual assistant session may be initiated, in which a dynamic series of inquiries may be presented to address the user-data communication while the position is maintained in the queue. The user-data communication may be terminated and removed from the queue in response to an indication that the user-data communication was addressed during the virtual assistant session, or routed via the data communications server in response to an indication that the user-data communication was not addressed during the virtual assistant session.