Etsy, Inc.
Systems and Methods for Searching in an Electronic Commerce Environment

Abstract:

A method of searching an electronic commerce website includes searching a plurality of user profiles based upon a user-supplied search query for an item, establishing an interactive online session between the user and the at least one search facilitator, and providing for the at least one search facilitator to present one or more suggested item listings to a user through the electronic commerce website. The searching identifies at least one search facilitator profile among the plurality of user profiles. The search facilitator profile represents a search facilitator who can assist the user in locating the item within the electronic commerce website.