Fortinet, Inc.
Automated resolution of Wi-Fi connectivity issues over SMS

Abstract:

Wi-Fi connectivity issues are automatically resolved over SMS. An SMS message including a MAC address is received for a station having a wireless connectivity issue involving a Wi-Fi portion of the data communication network. The SMS message is converted according to an API (application programming interface) of the network manager. Error logs are retrieved according to the MAC address. Based on the error logs, a connectivity solution (or other type of solution) to the connectivity issue is determined. The connectivity solution from the network manager API to an SMS message. The SMS message with the connectivity solution is sent to the station. Subsequent SMS messages are sent to the station to determine whether the connectivity solution was effective in improving a client experience.