General Electric Company
PROCESS OPTIMIZATION BASED ON USER BEHAVIOR

Abstract:

Provided is a process optimization engine that can identify pain points within a workflow process based on user behavior within the process. The process optimization engine may also make suggestions to improve the user experience within the process. In one example, a method may include storing user behavior of a target process over time, the user behavior comprising actions made by a user during the target process, identifying a user action within the target process that negatively effects a cycle time needed to complete the target process based on the stored user behavior, determining a suggestion to improve the cycle time of the target process based on rules generated from user behavior within other processes, and outputting a notification of the determined modification.