General Electric Company
Apparatus, system and method for providing an agent that intelligently solves information technology issues

Abstract:

An apparatus, system and method of providing an artificially intelligent (AI) agent capable of assisting information technology (IT) personnel in addressing an IT ticket. The AI agent may include a visualization interface for display capable of receiving dialog from the IT personnel related to the IT ticket; a translation module capable of translating the received dialog to at least one machine language translation; a solutions module capable of receiving the machine language translation, comparing the machine language to a plurality of prospective solutions for IT issues, and selecting a subset of the plurality of prospective solutions deemed most relevant to the IT ticket and returning that subset to the visualization interface; and a feedback module capable of receiving explicit and implied feedback from the IT personal regarding the machine language translation and the selected subset, wherein the selecting of the subset varies upon subsequent received dialog according to the feedback.