General Electric Company
Locally connected system for remote technical support

Abstract:

Provided is a service system and method that allows a remote user to plug-into an external device (e.g., a server, a laptop, a desktop, etc.) and control a local keyboard input of the troubled device, remotely. In one example, the method may include receiving, via a first adapter connected to a mobile device, keyboard commands from the mobile device, converting the received keyboard commands into corresponding keyboard emulation signals of an external computing system, and transmitting, via a second adapter connected to the external computing system, the keyboard emulation signals to control a local keyboard input of the external computing system.