International Business Machines Corporation
Automated cognitive multi-component problem management

Abstract:

Approaches presented herein enable automated cognitive problem management in a systems environment. A first problem component is identified from a problem ticket. In response to the problem ticket, a logical relationship between the problem component and other related components is generated. While applying an automated fix to the problem component, its related components are measured for any deviation. If a deviation exists, a second problem component is identified and a causality relationship among the first and second components is established. An automated fix is applied to the second problem component and then to the first problem component based on the causality relationship. The causality relationship and order of applying the component fixes is stored for resolving future similar problem tickets.