International Business Machines Corporation
System and method for a cognitive it change request evaluator

Abstract:

The present invention is a system and method for evaluating an IT change request system based on cognitive and machine learning technologies. The system includes a computing device having a change request evaluator based on a machine learning trained model and in digital communication with a server. A historical database stores change records and a definitions database stores a definition for words appearing in the change records. A change request is received at the change request evaluator, which finds a model change record by comparing the change request to the change records in the historical database and identifying definitions common to both the change request and the change record. A business mapping tool interfaces with the change request evaluator and determines a business impact of the model change record and associates the business impact with the change request. The change request evaluator approves or rejects the change request.