International Business Machines Corporation
Provision of natural language response to business process query

Abstract:

One embodiment provides a method, including: receiving, from a user and at a user interface of a conversational agent, a query related to a business process; identifying, using process entity extraction on the query, (i) the business process and (ii) a business object corresponding to an entity of the query; mapping the business object to code corresponding to the business object, wherein the mapping comprises (i) mapping the business object to an object within a business process model using a domain dictionary and (ii) accessing code corresponding to the object within the business process model; generating a natural language response responsive to the received query by (i) extracting the code corresponding to the business object, (ii) identifying a rule within the extracted code corresponding to a variable of the query, and (iii) generating the natural language response from the identified rule; and providing the natural language response.