International Business Machines Corporation
DETERMINING THE CONTEXT OF CALLS

Abstract:

The exemplary embodiments disclose a system and method, a computer program product, and a computer system for determining the context of calls and providing a user interface to a user. The exemplary embodiments may include collecting data from the call, extracting one or more features from the collected data, determining a context of the call based on applying one or more models to the extracted one or more features, and providing a user with a user interface.