International Business Machines Corporation
DETERMINATION OF CONVERSATION THREADS IN A MESSAGE CHANNEL BASED ON CONVERSATIONAL FLOW AND SEMANTIC SIMILARITY OF MESSAGES

Abstract:

A deep learning module classifies messages received from a plurality of entities into one or more conversation threads. In response to receiving a subsequent message, the deep learning module determines which of the one or more conversation threads and a new conversation thread is contextually a best fit for the subsequent message. The subsequent message is added to the determined conversation thread.