International Business Machines Corporation
PROXIMITY BASED ECOMMERCE RETURNS

Abstract:

In an approach to managing merchandise returns, one or more computer processors receive a request from a user for return of a first item purchased from store. One or more computer processors retrieve data associated with a supply chain of the store. One or more computer processors retrieve data associated with a delivery of a second item by the store. Based on the request and the retrieved data associated with the supply chain and the delivery, one or more computer processors determine a proximity of the first item to a location on a delivery itinerary of a courier. One or more computer processors retrieve a geolocation on the delivery itinerary within a proximity threshold of the first item. One or more computer processors add a pickup of the first item to the delivery itinerary in association with the retrieved geolocation.