International Business Machines Corporation
Calculating expertise confidence based on content and social proximity

Abstract:

A document-oriented search can be executed to generate a set of document results, at least one of the documents associated with at least one potential expert. The document results can be analyzed to produce a list of potential experts. An expertise score for at least one of the potential experts can be calculated based on a content score and a metadata score for the at least one of the potential experts. A confidence score for the potential expert can be calculated based on a diversity-constrained content score and a diversity-constrained metadata score for the at least one of the potential experts, the diversity-constrained content score and the diversity-constrained metadata score calculated using an evidence diversity score for the at least one of the potential experts. A list of experts with associated confidence scores that are above a confidence score threshold can be sent to a client device.