International Business Machines Corporation
Multiple point of sale (POS) overall wait time optimization

Abstract:

Multiple POS checkout system efficiency factors, based in part upon actual contents of shopping containers and time sequences of images of facial expressions of individual shoppers, are iteratively calculated using computer-based analytics responsive to randomized individual shopper arrivals at a set of point of sale (POS) checkout systems within a store. At least one of a change to a different queue or a change to a different position within a queue of at least one shopping container associated with an individual shopper is identified that results in a more consistent distribution of the calculated multiple POS checkout system efficiency factors across the set of POS checkout systems. At least one shopping container is directed to the different queue or the different position within the queue to improve overall POS checkout system efficiency across the set of POS checkout systems.