International Business Machines Corporation
Entity-level clarification in conversation services

Abstract:

A system for entity-level clarification in conversation services includes a memory having instructions therein. The system also includes at least one processor in communication with the memory. The at least one processor is configured to execute the instructions to receive a conversation services training example set, build an entity usage map using the conversation services training example set, receive a user utterance, and, responsive to a reception of the user utterance, generate a clarification response using the entity usage map. The at least one processor is also configured to execute the instructions to provide the clarification response to a user.