International Business Machines Corporation
Displayed analytics for multiparty communications

Abstract:

A computer device obtains a plurality of terms uttered during a recorded communication between a plurality of parties, identifying information for one or more of the plurality of parties, and an identification of which recorded terms were uttered by each of the one or more parties. The computer device transmits data identifying one or more of the recorded terms, the one or more recorded terms uttered by each party of the one or more parties to be displayed as associated with the party, and the recorded terms being selectable. In response to one of the recorded terms being selected, the computer device transmits data identifying one or more representative utterance times that the selected term was uttered by at least one of the one or more parties, the selected term to be displayed as associated with the one or more representative utterance times along a time axis.