International Business Machines Corporation
Enhanced conversational bots processing

Abstract:

An approach for enhancing user communication with a chatbot is provided. In an embodiment, a communication from a user using a chatbot application is received. One or more intents related to the user communication are identified, with each intent having a respective confidence score. Further, any number of attributes related to the user communication are extracted. If multiple viable intents are found (e.g., intents having a confidence score exceeding a predefined threshold), then relationships between the extracted attributes are derived to establish a context. Based on the context, a disambiguation question is generated to clarify an actual intent of the user.