International Business Machines Corporation
Methods and systems for improving chatbot intent training by correlating user feedback provided subsequent to a failed response to an initial user intent

Abstract:

Embodiments for managing chatbots are provided. Chatbot interaction information is received. At least one chatbot interaction within the received chatbot interaction information is identified. The at least one identified chatbot interaction includes an initial utterance provided by a user, an unsuccessful response generated responsive to the initial utterance, a subsequent utterance provided by the user, and a successful response generated responsive to the subsequent utterance. The successful response is associated with a chatbot intent. A confidence score for associating the initial utterance with utilization of the chatbot intent by a chatbot is calculated.