International Business Machines Corporation
Automatic query-based communication system

Abstract:

An incoming message is responded to by a computer system. The incoming message is received by the computer system. Natural language processing is performed on the incoming message by the computer system to generate a query in response to an automatic response to the incoming message being enabled for an originator of the incoming message. Information responsive to the query and contextual information related to the query from information sources are identified by the computer system using the query generated from the natural language processing of the incoming message. An outgoing message is generated by the computer system using the information and the contextual information. The outgoing message is sent by the computer system to the originator of the incoming message.